Free DUAA complaints procedure template
A practical starting point for UK organisations meeting the Data (Use and Access) Act 2025 complaints obligations. Review and adapt for your organisation — this is not legal advice.
What's included
- ✓ Written complaints procedure outline
- ✓ Intake channel checklist (form, email, phone, social)
- ✓ 30-day acknowledgement guidance
- ✓ Investigation and outcome checklist
- ✓ Privacy notice paragraph to paste into your policy
- ✓ Record-keeping log template
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Configure PUBLIC_EMAIL_ENDPOINT to enable direct email capture.
When you need more than a template
A template helps you document your process. ComplaintsDesk automates the workflow: public intake form, deadline tracking, acknowledgement and outcome letters, and ICO-ready exports.
View planned pricing or read our full DUAA complaints guide.