Privacy policy

Last updated: June 2026

Who we are

ComplaintsDesk (https://complaintsdesk.co.uk) provides marketing information and waitlist services for upcoming complaints management software.

What we collect

• Waitlist / email forms — email address when you submit our forms
• Analytics — cookieless analytics (Plausible) when enabled; no cookies
• Server logs — standard hosting logs (IP, user agent) for security

How we use data

Email addresses are used to send product updates, the procedure template, and launch information. You can unsubscribe at any time.

Legal basis

We process waitlist data based on consent (when you submit a form) and legitimate interests for website security and analytics.

Data retention

Waitlist data is retained until you unsubscribe or we no longer need it for the stated purpose.

Your rights

You have rights under UK GDPR including access, rectification, erasure, and objection. Contact us at hello@complaintsdesk.co.uk.

Complaints

You may complain to us about our handling of your personal data. You also have the right to complain to the ICO (ico.org.uk).